The “Thinking of You” Call
The “Thinking of You” Call It is important with friends, clients, and associates to call occasionally for no particular reason other than to say hello and let them know you are thinking of them. A “thinking of you” call is a simple way of keeping communication lines open – no sales pitch, no request, no […]
How to Begin the “New Contact or Referral” Call
How to Begin the “New Contact or Referral” Call “Hello, my name is Jane Richmond. I got your name and number from David Jones.” “Hi, my name is Gary Olds. Martha Eden recommended that I contact you about…” “Hi, this is Martin Smith. I met you last week at the … and we talked […]
The “New Contact or Referral” Call
The “New Contact or Referral” Call You make this kind of call to either someone you have just met or someone you have not yet met who has been referred to you by someone you know. With a “new contact or referral” call, you are just getting to know each other. This is an opportunity […]
The “Follow-Through” Call
The “Follow-Through” Call A “follow-through” call is made to follow up on an idea or project. This call may involve asking or giving information, scheduling a meeting or appointment, or staying in touch about an opportunity: “Hi, this is Marie, calling to follow up to schedule our meeting about next year’s conference.” “This is David. […]
English Communication Skill: Asking Questions- The Power Tool
English Communication Skill: Asking Questions- The Power Tool As you intently listen, you make an enlightening discovering. Sometimes the person is not giving you the information you need. The chief tool of the good listener is a good question. Questions are wonderful tools for stimulating, drawing forth, and guiding communication. Asking good questions is […]
How to Begin the “Reconnection” Call
How to Begin the “Reconnection” Call Here are examples for first greetings for the reconnection call: “Jim, this is Anna Jones. We sang together in the Sun Valley Choir at the Peach Festival several years ago.” “Elizabeth, this is Mark Carlson. We used to work together at ABC Associates.” “Steve, this is Jennifer Higgens; used […]
English Communication Skill: Ask the Critical Questions to Clarify Pesky “Relative Words.”
English Communication Skill: Ask the Critical Questions to Clarify Pesky “Relative Words.” Here’s an important situation to ask questions – when people use relative words. Relative words are nonspecific descriptive words which only have meaning in relation to something else. Here are examples of relative words that can create a great deal of confusion: […]
English Communication Skill: Effective Listening Needs Questions
English Communication Skill: Effective Listening Needs Questions Effective listening requires asking questions. No one says everything you want to hear in the optimal order, depth, and detail that you are wanting. You have to ask. Questions are a way of getting the information you want or need. In the American culture, our etiquette prohibits […]
English Communication Skill: Be a Listening Magnet- Part 2 Be Alert & Write it Out!
English Communication Skill: Be a Listening Magnet- Part 2 Be Alert & Write it Out! Here are some more practical tips for shooting forward in your listening skill– Take an alert body position Enhance your conversation by doing these body positions Uncross your arms and legs. Sit straight in the chair. Face […]
English Communication Skill: Be a Listening Magnet
English Communication Skill: Be a Listening Magnet Communication is connecting with people. Relationship. And half of the story is listening. Do you want to be a better listener? Do you want the other person to know you are truly in the same space with them? There are four things you can do right now […]